DoubleTree by Hilton Chicago Magnificent Mile

Every staff member was super friendly and helpful. Well, everyone but the Starbucks lady in the morning. She was not nice.

The staff was so friendly. Everyone, from the front desk to the cleaning staff were so polite and it absolutely stood out. They would say, “hello” and ask how we are but it felt genuine, no patronizing. Made the experience very comfortable and this hotel really appealing. The rooms were comfortable and the amenities in the hotel were nice.

I particularly liked that upon checkin I was greeted by a warm and pleasant staff member and she even offered us cookies and water. This was particularly nice! Further, check in was a seamless process even though we got in early. We were allowed to leave our bags and return at a later time to check in. Great customer service form every member of staff I interacted with. My friend and I particularly liked that and the ability to get additional bottles of water when we forgot to purchase while out. In addition, the rooms are spacious and clean. One thing I must add is that upon check out I had an issue with my Uber driver who did not come to the hotel to pick me up as scheduled and was charged. The staff at the front desk at the time was most helpful and queried it on my behalf via the app on my mobile and the charge was reversed.

The hotel was clean and secure. The bellman was absolutely worth his weight in gold. The pool was great, so great my kids begged me to return as soon as possible each night so they could swim until it closed. The pool also had staffing which was very nice and helpful.

I have stayed at this location multiple times. I am overall very pleased with hotel. Location is perfect, rooms are comfy and clean, staff was very nice and welcoming. Only negative comment is when we arrived to check in, I was told that although I had a credit card on file, I wasn't able to pay cash on the room for our stay. That alone almost ruined our trip. Although people have plenty cards these days, Some people still carry cash. Booking sites should list this as cautionary.